If you’re struggling with an old, inefficient or malfunctioning HVAC system in Tempe, AZ or any of the surrounding areas, it can be a daunting task to figure out what to do. You may have questions and concerns and want to know what your available options are.

We put together this useful collection of questions to ask any HVAC company that you’re considering before they step foot in your home. The answers can save you both time and money.

1. Do I need a technician to fix this problem?

Often, simple problems can be solved with a quick DIY fix and don’t require the help of an HVAC contractor. For example, a tripped circuit breaker can easily be reset to return the power to a system.

2. Do you offer a free quote?

Professional HVAC contractors will offer upfront pricing, regardless of the repair. After evaluating the system, a contractor that is legit will offer a clear and justifiable quote to make repairs.

3. What are the likely problems?

Again, it’s important to work with a professional contractor. While they may not be able to provide you with a final solution at first glance, they can offer a narrowed down list of potential problems and what the repair will entail.

4. How long will it take?

A reputable company, such as Bruce’s, comes prepared to repair the most common HVAC problems. Only if there is a very unusual or specific issue will there be a need to order parts. If parts are required, they typically take no more than three days to receive.

5. Are you insured and bonded?

It’s important to do your due diligence when it comes to any company and individual who is working in your home. Along with finding out if they are insured and bonded, you may also want to check the Better Business Bureau to ensure the company is committed to 100% customer satisfaction.

Not all HVAC contractors are created equal. Take the time to ask the right questions. And don’t work with any company that doesn’t provide the answers you’re looking for.