A+ Rating With The BBB

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A Plus Rating With The BBBAt Bruce’s Air Conditioning, we pride ourselves on being one of the few Phoenix air conditioning repair service companies in the Valley to have the Better Business Bureau’s A+ rating.

What exactly does this mean?

How The BBB Gives Letter Grades

The Better Business Bureau (BBB) gives letter grades to businesses based on a variety of factors which include:

Complaint History

  • Number of complaints filed against the company
  • Whether the complaints were deemed serious by the BBB
  • Whether the business appropriately responded to the complaints
  • Whether the complaints were resolved in a timely manner to customers satisfaction
  • Whether underlying causes of a pattern of complaints have been resolved

Type Of Business

  • Businesses that are believed to be in violation of the law or are materially misrepresenting their products or services will always receive a failing grade. As well, businesses that have high levels of customer dissatisfaction because of the inherent nature of their products or services can receive no higher than a C grade.

Time In Business

  • The amount of time a business has been operating plays a part in the overall grade that is provided by the BBB.

Background Information

  • A business that does not provide basic background information to the BBB will receive a lower grade than one that has shared  information.

Other factors that can affect a business’s grade are failure to honor commitments to the BBB, licensing problems, and misleading advertising.

The BBB has a standard grading system that tallies points on businesses to determine a grade. An A+ is the highest grade possible. If you’re searching for a Tempe air conditioning service or one in any other city in the greater Phoenix metro area that has an A+ rating, look no further than Bruce’s. We are very proud of our BBB grade, and it ensures that we will provide the highest quality service to you.